It’s possible to cancel the booking using the e-mail address or phone numbers stated above.
If the booking is cancelled not later than 30 days before the stay starts Zloty Potok Resort gives all the transferred money back (only if the cancellation was made in writing- via an e-mail or a registered letter).
In all the other cases (including shortening or discontinuing a stay) the transferred money will not be returned. In some individual cases, provided that a motion is put forward in writing, Zloty Potok Resort can pay a part or the whole amount back to a guest.
If a guest didn’t inform the Reception about a delay in arriving to Zloty Potok Resort, the booking is cancelled automatically the next day at 7 a.m.
In case of the booking cancellation, the money which is (according to this document) paid back will be transferred to the bank account stated by the guest not later than 7 days from the cancellation.